Date: 19 – 20 August 2025
Location: ParkRoyal Collection Kuala Lumpur, Malaysia
In an age of hyper-personalisation, ensuring your CX is exemplary and your brand is healthy means leveraging intelligent analytics and operational efficiency, all the way from product design to delivery.
Organisations are putting CX under the microscope as it is a true metrics for overall organisational health, given how critically it can affect revenue growth, operational performance, investor perception, and new product development.
The new world requires an agile, frictionless, humanised, and innovative CX model.
Author: CX Live
Reviewed by: Robyn Coppell
Published On: 16th Apr 2025
Read more about - Call and Contact Centre Events, CX Live, Talkdesk, Zoom
