The Top Contact Centre Events and Conferences for 2024 and 2025

Part of the Lead Generation World conference family, Contact.io offers attendees an immersive experience focused on education and networking centered around text, messaging, and calls.

Drawing hundreds of industry professionals each year, this conference provides an opportunity for call centre executives, entrepreneurs, marketers, and technology leaders from sectors such as telephony, professional services, healthcare, and financial services to connect and collaborate.

The CCA Leaders’ Summit focuses on exploring the latest thinking, expertise, and insights in customer service and customer experience (CX) strategies.

This one-day summit gathers experts, executives, and professionals from diverse fields who bring a wealth of experience and knowledge.

Attendees of this conference have the opportunity to attend sessions featuring keynote speakers, participate in debates, and network with industry professionals.

CCW Europe is a conference aimed at empowering attendees to deliver outstanding customer experience (CX) within the dynamic contact centre industry. This event attracts not only solution providers but also innovative thought leaders.

Spanning three days, CCW Europe features tailored sessions focused on thought leadership, product demonstrations, interactive discussion groups, and extensive networking opportunities.

This contact centre conference offers a comprehensive programme including sessions, roundtables, and resources that address the latest industry topics such as chatbots, remote onboarding, and metrics.

It also provides essential insights into areas like workforce optimization (WFO) and leadership to help businesses achieve their strategic goals.

Attendees can take advantage of networking opportunities, training workshops, and presentations by industry experts throughout the event.

Customer Contact West, a Frost & Sullivan Executive MindXchange, is an interactive contact centre event that offers real-world examples and insights from speakers at the forefront of customer service and customer experience innovation.

Attendees can expect networking opportunities with industry professionals and top-level executives.

This event provides valuable information on enhancing strategies to stay ahead of competition and navigating rapid technological advancements.

ICMI’s Contact Center Expo offers call centre professionals sessions, training, workshops, and resources on implementing AI, managing hybrid workforces, upgrading systems, and addressing operational issues like workforce management and customer retention.

The event aims to equip attendees with tools to achieve their business’s strategic goals amidst industry changes.

The annual Digital Customer Experience Summit is an event renowned for its fresh insights in the CX realm, alongside offering valuable networking and professional development opportunities.

Featuring speakers from diverse sectors, both public and private, the summit explores the latest advancements in technology, consumer behaviour, and trends shaping customer experiences.

Call & Contact Centre Expo is an event that presents the latest and most effective technologies, strategies, and advancements to professionals in call and contact centres, as well as IT, general management, HR, marketing, and operations.

Attendees can explore the future of call and contact centres through a unique educational programme featuring expert seminars, panel debates, live technology demos, and presentations by industry-leading companies offering solution-led products and services.

Taking place over one day, this conference includes roundtable sessions, real-life case studies, exclusive presentations, 1-2-1 meetings, and extensive networking opportunities with hundreds of attendees.

With a diverse range of industry professionals attending and presenting, this conference is ideal for those seeking to shape their future customer contact strategy.

CCW is one of Europe’s largest congress trade fairs dedicated to innovative customer dialogue, offering hundreds of professional speakers, extensive networking opportunities, and access to both the congress and the trade fair.

At CCW, attendees can engage with leading-edge technology, influential thought leaders, and seasoned practitioners, making it a pivotal event for industry professionals.

CCW Australia and New Zealand returns with a focus on equipping contact centre leaders with inspirational insights, industry intelligence, and practical guidance in CX, digital transformation, and innovation.

Under the theme “Celebrate a Decade of Excellence and Transformation: Getting Set for the Next Decade,” this year’s event encourages reflection on ten years of achievements while preparing for the exciting future in the evolving realm of customer contact.

This contact centre conference attracts thousands of industry professionals and features hundreds of exhibitors. Attendees have access to keynotes, workshops, and exhibits, providing valuable opportunities to learn from industry leaders.

The Contact Centre & Customer Services Summit provides a collaborative platform for industry professionals and providers of cutting-edge products and services in the contact centre and customer service sectors.

This two-day event aims to facilitate connections between innovative solution providers and industry professionals through one-to-one meetings, fostering business relationships and knowledge exchange.

Customer Contact East, a Frost & Sullivan Executive MindXchange, is an interactive contact centre event offering real-world examples and insights from speakers on the future of customer care.

The event focuses on topics such as employee engagement, digitalization, preparing for the future, and the importance of quantitative and anecdotal data in gaining leadership buy-in for forward plans.

The Call & Contact Center Expo US stands as the premier event for customer engagement and business intelligence, featuring over a hundred speakers and attracting thousands of attendees.

Attendees have the opportunity to learn from leading businesses and innovators who are shaping the customer engagement market through a lineup of keynote seminars.

Gain valuable insights into the industry’s future as experts share their knowledge, successes, and lessons learned.

The Society of Workforce Planning Professionals (SWPP) Annual Conference is primarily tailored for planning professionals, though it welcomes attendees from all backgrounds.

Focused on workforce management in contact centres, this event offers numerous breakout sessions and ample networking opportunities designed to enhance professional development and collaboration.

CX North America is a Forrester contact centre event focused on scaling the customer experience (CX) function and integrating customer insights across the ecosystem to deliver outcomes.

Over three days, with more than 100 sessions led by over 60 analysts, attendees will learn how CX, digital, and marketing leaders can collaborate to adapt to changing customer and market demands and deliver consistent business value.

Customer Experience is a Frost & Sullivan Executive MindXchange designed to equip attendees with the tools, insights, and relationships needed to execute their customer experience strategies effectively.

The event focuses on improving customer satisfaction rates, reducing customer churn, and increasing revenue.

Customer Contact Week Las Vegas is set to return in 2025, spanning three days with a rich programme including workshops, breakout sessions, and presentations by prominent voices in customer experience (CX).

Attendees can also take advantage of networking opportunities to connect with leading industry professionals and thought leaders.