Date: 18 June 2025, 7:30 a.m. PST | 10:30 a.m. EST
Location: Virtual
This monthly webinar series showcases real-world success stories and expert advice from CX leaders, helping you improve customer experience, boost workforce efficiency, streamline operations, and drive business growth.
Join Talkdesk for the June edition to hear how Fortem, part of the Wilmott Dixon Group, transformed its contact center operations and customer experience strategy with AI-powered tools.
In this interactive session, you’ll learn:
- How Fortem modernized its contact center to reduce hold times, improve first-touch resolution, and achieve 90–95% call quality scores.
- Practical tips and strategies to enhance CX—no matter your industry or role.
Don’t miss this chance to get actionable insights from CX leaders who are shaping the future of customer engagement.
Author: Talkdesk
Reviewed by: Robyn Coppell
Published On: 3rd Jun 2025
Read more about - Call and Contact Centre Events, Talkdesk
