Top CX Events and Conferences for 2025

CCW Australia and New Zealand is returning with the aim to equip contact centre leaders with inspirational insights, industry intelligence, and practical guidance in CX, digital transformation and innovation.

This conference will connect ANZ leaders and deep-dive into the latest use cases, to equip you for a new era of innovation and success in the ever-changing realm of customer contact.

This contact centre conference is attended by thousands of industry professionals with hundreds of exhibitors, and offers keynotes, workshops, and exhibits that allow attendees to learn from industry leaders.

Customer Contact East is another Frost & Sullivan Executive MindXchange.  This interactive contact centre event provides real-world examples and insights from speakers on the future of customer care.

Forrester CX EMEA Forum 2025 will deliver the aligned focus that CX, Marketing, and Digital professionals need, so that customer experiences can soar boldly and companies can thrive.

By attending you will join Forrester analysts, sponsors, industry leaders, and your peers to access the latest research and frameworks, hands-on guidance with insightful breakouts, and showcases of industry best practices with case studies, as well as big ideas delivered during the keynotes.

CX North America is a Forrester contact centre event focused on scaling the customer experience (CX) function and integrating customer insights across the ecosystem to deliver outcomes.

Over three days, with more than 100 sessions led by over 60 analysts, attendees will learn how CX, digital, and marketing leaders can collaborate to adapt to changing customer and market demands and deliver consistent business value.

Customer Experience is a Frost & Sullivan Executive MindXchange designed to equip attendees with the tools, insights, and relationships needed to execute their customer experience strategies effectively.

The event focuses on improving customer satisfaction rates, reducing customer churn, and increasing revenue.

The Customer Contact Week Europe Summit is a three-day event that brings together contact center, CX, and digital service leaders to explore strategies and innovations for transforming customer experience across Europe.

Featuring interactive events led by industry thought leaders, the summit offers strategies, tools, and networking opportunities to help professionals stay at the forefront of CX and digital service excellence.

Customer Contact West is an interactive contact centre event that offers real-world examples and insights from speakers at the forefront of customer service and customer experience innovation.

Attendees can expect networking opportunities with industry professionals and top-level executives.

This event provides valuable information on enhancing strategies to stay ahead of competition and navigating rapid technological advancements.

This contact centre conference offers a comprehensive programme including sessions, roundtables, and resources that address the latest industry topics such as chatbots, remote onboarding, and metrics.

Attendees can take advantage of networking opportunities, training workshops, and presentations by industry experts throughout the event.

The annual Digital Customer Experience Summit is an event renowned for its fresh insights in the CX realm, alongside offering valuable networking and professional development opportunities.

Featuring speakers from diverse sectors, both public and private, the summit explores the latest advancements in technology, consumer behaviour, and trends shaping customer experiences.

Call & Contact Centre Expo is an event that presents the latest and most effective technologies, strategies, and advancements to professionals in call and contact centres, as well as IT, general management, HR, marketing, and operations.

Attendees can explore the future of call and contact centres through a unique educational programme featuring expert seminars, panel debates, live technology demos, and presentations by industry-leading companies offering solution-led products and services.