CX Leaders Executive Briefing: The State of CX Outsourcing – New York

Join us live in New York, New York

Execs In The Know is thrilled to announce that we have added two In-Person Outsourcing Briefings to our schedule for 2023. These informative and collaborative events will be hosted in New York, New York and Tempe, Arizona.

OUTSOURCING TOPIC HIGHLIGHTS

This is your chance to share your thought leadership and connect with the most progressive brands in the industry. Get ready for a full day of learning, sharing, networking, and engagement, all aimed at driving innovation in customer experience.

The Briefing will move beyond the basics to cover a range of Outsourcing topics, including:

• The specific use cases for agent-focused AI tools that CX leaders should focus on.
• Nearshoring strategies and impact sourcing as it relates to long-term cost savings, improved brand loyalty, and reliable service delivery.
• The balance between AI technology and human experience.
• What it takes to reach a ‘gold standard’ of operational excellence while maintaining CX in the brand promise.
• Cultural immersion, engagement, and finding cultural alignment to protect and enhance brand reputation.
• Outcome-based contracts and incentives.
• RFP criteria such as cost, infrastructure and data security, strategic fit, economic and political stability, and talent availability.
• And more …

During this event, you’ll be part of a community that embraces and explores new capabilities and solutions to shape the future of Outsourcing.

Author: Rachael Trickey