Date: 08 January 2025
Location: Virtual
Join CX experts to explore key trends shaping customer and employee experiences—and their impact on your business in 2025 and beyond
This webinar is a must-attend for contact centre leaders, customer service managers, business executives and anyone passionate about driving impactful customer experiences. If you’re ready to lead the way in 2025 with cutting-edge insights, this event is for you.
About the Webinar
As customer experience (CX) professionals rapidly adapt their strategies to include AI and digital transformation, staying ahead has never been more important.
Join Genesys for an exclusive look into 2025’s top CX and EX trends. Their expert panel will unpack game-changing developments in AI-driven personalisation, ethical AI practices, workforce evolution and more—equipping you to take your customer and employee experience strategies to the next level.
Register to Learn More About:
- Leveraging AI for hyperpersonalised and ethical customer experiences
- Enhancing customer journeys with strategic, real-time cross-channel engagement
- Driving measurable business outcomes with CX strategies and next-gen workforce engagement management
Author: Genesys
Reviewed by: Robyn Coppell
Published On: 18th Dec 2024
Read more about - Call and Contact Centre Events, Genesys
