Definition: Speech Analytics Related Articles 5 Benefits of Call Centre Speech Analytics Speech Analytics 101: What Is Speech Analytics? An Introduction to... Contact Centre Analytics A Checklist for Implementing... Speech Analytics © Marta Design - Shutterstock - 600338387 118 Filed under - Definitions, CallMiner, Speech Analytics What Is Speech Analytics? At its core, speech analytics is a tool that automates the process of listening to customer interactions. Delivered as an enterprise software solution, speech analytics extracts information from customer conversations that might otherwise be lost. In addition to using speech recognition technology to identify spoken words or phrases, many speech analytics solutions can analyse the emotional character of the speech (sentiment analysis) and the amount of silence in the conversation. Thanks to CallMiner To discover more, watch our video definition of speech analytics. Author: Robyn Coppell Published On: 7th Apr 2023 - Last modified: 15th May 2023 Read more about - Definitions, CallMiner, Speech Analytics Recommended Articles 5 Benefits of Call Centre Speech Analytics Speech Analytics 101: What Is Speech Analytics? An Introduction to... Contact Centre Analytics A Checklist for Implementing... Speech Analytics Related Reports Guide: Five Steps to Mastering Conversation Intelligence White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter