Domino’s Pizza Install a New Unified Communications Solution

Vonage has been chosen by Domino’s Pizza to drive communications for its network of franchisees and enable next-generation customer experiences.

Domino’s, a leading national restaurant chain, will leverage Vonage’s unified communications solution and programmable voice capabilities to enhance the customer journey and connect more than 6,000 franchise and corporate locations across the US.

Domino’s has also implemented its new “Intelligent Call Manager” with Vonage’s Voice API integrated with Vonage’s unified communications solution.

Providing personalized support for its customers, Domino’s Intelligent Call Manager uses Vonage’s platform to help drive efficiencies and enhance order taking through:

• Integration of the Domino’s Tracker, allowing customers to track their order status in real time
• Automated routing to Spanish-language call centre agents
• Caller ID

“As our business and franchise network continues to grow, we wanted to leverage the Vonage service offering in order to provide our franchisees with the tools they need to stay connected to our customers,” said Kelly Garcia, Chief Technical Officer for Domino’s.

“We are thrilled to partner with a beloved and tech-forward company like Domino’s,” said Rodolpho Cardenuto, President, Applications Group for Vonage.

“Like Domino’s, we believe that communications technology has the ability to create amazing customer and employee experiences.”

Omar Javaid

Omar Javaid, President, API Platform for Vonage, added, “Extending our unified communications solution with voice programmability – all on our unified, flexible integrated platform – demonstrates Domino’s commitment to empowering its digital channels with the emerging technologies and tools they need to drive exceptional experiences for all.”

Author: Robyn Coppell