Date: 10 September 2024
Location: Virtual
In the dynamic landscape of customer service, TechStyle Fashion Group, renowned for its brands like Fabletics, Savage X Fenty, Shoedazzle, JustFab, FabKids, and YITTY, continually seeks ways to enhance efficiency and effectiveness.
Traditional Quality Assurance (QA) processes often fall short, being inconsistent, resource-intensive, and offering only a narrow view of customer interactions.
How can businesses transcend these challenges and optimize their QA programs for strategic, data-driven decision-making?
Join CallMiner for a live session that delves into the compelling brand story of TechStyle’s QA program. Discover how TechStyle’s innovative approach to QA transformed the experiences for the brands under its umbrella.
Learn how these groundbreaking strategies not only boosted operational efficiency but also elevated customer and employee satisfaction.
They’ll share
- The limitations of conventional QA methodologies and strategies to overcome them
- How to take the “leap of faith” towards efficiency and effectiveness by automating QA
- What harnessing the power of 100% of your customer interactions might look like – including examples of data-driven insights that go beyond the contact center and reach the boardroom
Don’t miss this opportunity to revolutionize your QA program and unleash its full potential.
Author: CallMiner
Published On: 23rd Aug 2024 - Last modified: 10th Sep 2024
Read more about - Archived Content, CallMiner
