New Enhanced Quality Monitoring Leaves the Scorecard Behind Related Articles 30 Tips to Improve Your Call Quality Monitoring How to Create a Contact Centre Quality Scorecard - With a Template Example Free Call Monitoring, Evaluation and Coaching Form Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric © Andrii Yalanskyi - Adobe Stock - 331432536 124 Filed under - Contact Centre News, Contexta360 Dave Samuel, CPO at Contexta360, discusses the importance of quality monitoring and how it is undergoing a transformational shift to meet the requirements of today’s hybrid contact centre. Find out just how important quality monitoring is in the contact centre and why it is especially relevant in 2022. Dave examines why quality monitoring is a lot more than recording calls and then listening to them, focusing on why progressive contact centre leaders should give QM a second look. For more information about Contexta360 - visit the Contexta360 Website About Contexta360 Contexta360 revolutionises customer interactions by seamlessly enhancing human-to-human and human-to-machine engagements across voice, video, chat, email, and apps. Find out more about Contexta360 Author: Contexta360 Published On: 15th Mar 2022 Read more about - Contact Centre News, Contexta360 Recommended Articles 30 Tips to Improve Your Call Quality Monitoring How to Create a Contact Centre Quality Scorecard - With a Template Example Free Call Monitoring, Evaluation and Coaching Form Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter