Is FCR the Miracle Metric?

Is First Contact Resolution the Miracle Metric for Improving the Customer Experience?

Resolving a call first time is a vital part of the customer experience, making First Contact Resolution (FCR) a crucial way of measuring customer service success.

This blog post has been re-published by kind permission of Enghouse Interactive – View the Original Article

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Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

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Author: Enghouse Interactive