Want to know what is likely to happen in 2015 and beyond? Then join us for this webinar where we will polish off the crystal ball and start looking into the future.
In this webinar, our expert panellists will be looking into the future and making their predictions.
Thursday 15th January
Panellists
• Tim Pickard – NewVoiceMedia
• Steve Morrell – Contact Babel
• Jonty Pearce – Call Centre Helper
Topics discussed
• What is likely to happen to contact centres
• Predictions for the future
• The growth of webchat
• Generation Y, the Millennial Generation and Generation Z
• What will be the channel mix in the future?
• The possible changes in the use of metrics
• Motivating and inspiring a future workforce
• Building a 5 year plan
• The latest innovations in technology
• Top tips from the audience
Sponsored by NewVoiceMedia.
This webinar will be held at:
•
• 2pm in Paris
• 3pm in South Africa
• 8am in New York
Topics Discussed
- What is likely to happen to contact centres
- Predictions for the future
- The growth of webchat
- Generation Y, the Millennial Generation and Generation Z
- What will be the channel mix in the future?
- The possible changes in the use of metrics
- Motivating and inspiring a future workforce
- Building a 5 year plan
- The latest innovations in technology
- Top tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage
Author: Megan Jones
Published On: 14th Jan 2015 - Last modified: 11th Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Steve Morrell, Vonage
