Do you need to tune up your contact centre to make it easier to keep in touch with your customers.
In this webinar we look at a number of ways to tune up your contact centre to make it easier to operate and to stay in close contact with your customer. Topics range from improving productivity to better dealing with mobile customers. Thursday 15th May 2014 @ 3.00pm UK time.
And as it will be an interactive webinar you will also be able to participate in the discussion, share your tips and vote in our polls. We will also feature a live web chat in conjunction with the webinar, so that you can share your ideas.
Panellists
• Martin Hill-Wilson, Brainfood Consulting
• Mark Dunn, NewVoiceMedia
• Jonty Pearce, Call Centre Helper
Topics discussed
• Latest trends in contact channels
• Improving productivity
• Reducing customer effort
• Mobile customers
• Personalisation
• Field services
• Mobile Apps
• Top tips from the audience
Sponsored by NewVoiceMedia.
This webinar is held at 3.00pm UK time, 4pm in Paris and South Africa and 10am in New York.
Topics Discussed
- Latest trends in contact channels
- Improving productivity
- Reducing customer effort
- Mobile customers
- Personalisation
- Field services
- Mobile Apps
- Top tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage
Author: Jo Robinson
Published On: 7th May 2014 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Vonage
