Recorded Webinar: 5 Tips to Improve Call Centre Performance Related Articles Recorded Webinar: Contact Centre Morale Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers Recorded Webinar: Customer Experience Tips From Great Contact Centres Recorded Webinar: Ways to Empower Contact Centre Advisors 897 Filed under - Recorded Call Centre and Customer Experience Webinars, Clarabridge Many organizations want to improve performance, but confuse efficiency and effectiveness. In this webinar, we looked at a number of great ways to improve call centre performance. From quick wins to longer term methods, we covered a range of tried and tested hints and tips. Agenda Introductions – Rachael Trickey, Call Centre Helper Anthony Stears, The Telephone Assassin Ltd Click here to view the slides Nelson Giron, Clarabridge Click here to view the slides Topics Discussed Improving Contact Centre Performance Efficiency and Effectiveness Call Length Reduction and Deflection Employee Engagement Agent Empowerment Agent Performance & Quality Monitoring Key KPIs to Drive Success The role of technology Top Tips from the audience Winning tip – “Acknowledge the “baggage”. Show the customer you understand their entire relationship with the company by acknowledging their past interactions and issues. This baggage influences the customer’s perception of the current interaction” thanks to Jose7 Original Webinar date: September 2019 Panellists Anthony Stears The Telephone Assassin Ltd Nelson Giron Clarabridge Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Clarabridge Register Now! Author: Rachael Trickey Published On: 20th Sep 2019 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Clarabridge Recommended Articles Recorded Webinar: Contact Centre Morale Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers Recorded Webinar: Customer Experience Tips From Great Contact Centres Recorded Webinar: Ways to Empower Contact Centre Advisors Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter