Recorded Webinar: Best Practices in Performance and Quality Management Related Articles 5 Best Practices for Enhancing Call Centre Quality Management 30 Tips to Improve Your Call Quality Monitoring Mastering Contact Centre Quality Assurance Drive Success! 40 Tips to Boost Team Performance 2,535 Filed under - Recorded Call Centre and Customer Experience Webinars, Nexidia, Performance Management, Quality In this webinar we will be sharing the results from best practice workshops conducted as part of the P&Q challenge. Topics Discussed Latest research on Performance and Quality Monitoring What should a future performance management system look like? Best practices in Quality Measurement Getting agents bought into Quality Best ways to score agents Building customer feedback into the process Self-management and peer review Helping team leaders to provide coaching Building a highly transparent and calibrated process Interaction Analytics Top tips from the audience Interactive questions and answers Panellists Martin Hill-Wilson Brainfood Extra Jonathan Wax Nexidia Simon Thatcher Echo Managed Services Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia Author: Jo Robinson Published On: 8th Oct 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Nexidia, Performance Management, Quality Recommended Articles 5 Best Practices for Enhancing Call Centre Quality Management 30 Tips to Improve Your Call Quality Monitoring Mastering Contact Centre Quality Assurance Drive Success! 40 Tips to Boost Team Performance Related Reports Guide: 120 Day Roadmap to Auto QA ROI eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter