Recorded Webinar: Skype and the Contact Centre Related Articles Recorded Webinar: How to Give the Wow Factor on Email & Live Chat Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019) Definition: Contact Centre Jargon and Terminologies Recorded Webinar: Proactive Customer Service - How to Do It Well 1,700 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys Skype is going to be the latest channel to hit the contact centre. Many people have already done away with their home phones and have moved across to using Skype for their personal calls. But the contact centre has been slow to catch on. Topics Discussed The growth of Skype Broadband and Webcams Skype integration into the contact centre Voice and video integration Integrating Skype with Microsoft Lync Show and tell – Using Skype to resolve customer issues Your chance to share your own ideas Panellists Simon Foot Ember Services Stefan Captijn Genesys Guillaume Calot Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Jo Robinson Published On: 18th Mar 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles Recorded Webinar: How to Give the Wow Factor on Email & Live Chat Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019) Contact Centre Jargon and Terminologies Recorded Webinar: Proactive Customer Service - How to Do It Well Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter