Recorded Webinar: Giving Excellent Customer Service to Vulnerable People Related Articles How To Deal With Vulnerable Customers 100 Excellent Customer Service Quotes Recorded Webinar: What Does an Excellent Customer Service Strategy Look Like? How to Write to Vulnerable Customers 1,851 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Vulnerable Customers Webinar Title: How To Give Excellent Customer Service For Vulnerable People Contact centres often struggle to deal with vulnerable customers. From people suffering from dementia, learning disabilities, as well as physical disabilities such as deafness and blindness, contact centres need to be able to provide great customer service, with care and dignity. The same techniques can also apply to non-native speakers. In this webinar we look at the best ways to give consistent service to vulnerable people. Topics Discussed Selling to customers with learning difficulties Avoiding patronising customers Agent training Listening without interrupting Encouraging empathy Security problems – passwords and account access Not hiding behind the data protection act The role of technology Use of Different channels Identifying vulnerable customer in the CRM system Skills based routing for key customer groups Top Tips from the Audience Panellists Jacqui Crawley KMB Mike Murphy Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 26th Oct 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Vulnerable Customers Recommended Articles How To Deal With Vulnerable Customers 100 Excellent Customer Service Quotes Recorded Webinar: What Does an Excellent Customer Service Strategy Look Like? How to Write to Vulnerable Customers Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter