There are no shortage of metrics to choose from when deciding how to run your Contact Centre. The question is what metrics work and which result in a poor customer experience?
In this webinar, we look at the best measurements to use in the Contact Centre.
Topics Discussed
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia
Author: Megan Jones
Published On: 7th Oct 2015 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Nexidia
