Date: 29 April 2025
Location: Virtual
In today’s competitive landscape, BPOs must go beyond just providing services. They must drive value for their clients and end customers.
AI-Powered conversation intelligence offers BPOs the ability to uncover hidden insights from customer interactions, alerting them to issues like product defects and sales performance gaps.
This live panel discussion explores how AI can identify critical trends, alert BPOs and their clients to opportunities, and provide actionable feedback that leads to faster resolutions and better business outcomes.
AI is helping BPOs enhance service delivery by empowering their human agents with insights to solve problems faster and drive efficiency.
By using AI to capture and analyse customer conversations, BPOs can stay ahead of issues, increase sales, and improve overall customer satisfaction.
Join this expert panel to learn why AI-powered conversation intelligence is the key to unlocking new growth opportunities and creating long-lasting customer success.
- How AI-powered conversation intelligence helps BPOs identify product defects and sales performance issues
- How BPOs can leverage real-time, actionable feedback to improve client relationships and outcomes
- The role of AI in empowering BPO agents to enhance efficiency and drive customer satisfaction
The BPO model is being rewritten—are you ready to seize the future of outsourcing with AI?
Author: CallMiner
Reviewed by: Robyn Coppell
Published On: 16th Apr 2025
Read more about - Call and Contact Centre Events, CallMiner
