How to Calculate Log In Time Related Articles How to Calculate Productivity in the Contact Centre How to Calculate... Net Promoter Score Is It Best to Schedule or Free-Style Agent Breaks? Question: Do you Give Agents Paid Time to Log On? © Daniel Krasoń - Adobe Stock - 218342114 1,810 Filed under - Forum Login Time I want to know how to calulate the login time of the agents. Does the login time contain the breaks’s time ? If the agent logged in at 08:05 AM and logged out at 03:05 PM. Is the login time in this case 7 hours or 6 hours as he took one hour break. Question asked by aya It Depends On How You Get People to Log In Sorry to be evasive but it depends on your phone system and how you get people to log in. Typically the login time is from when they signed into the system and when they signed out (the beginning and the end of the day). You would typically have a break status for people on breaks. In some systems this could be a custom Aux state or it could be an On Break state. With thanks to Jonty Author: Jonty Pearce Reviewed by: Robyn Coppell Published On: 12th Apr 2022 - Last modified: 31st May 2024 Read more about - Forum Recommended Articles How to Calculate Productivity in the Contact Centre How to Calculate... Net Promoter Score Is It Best to Schedule or Free-Style Agent Breaks? Question: Do you Give Agents Paid Time to Log On? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter