How to Calculate Occupancy On Back Office Related Articles How to Calculate Occupancy in the Contact Centre What Is the Difference Between Occupancy and Utilisation? Why Should Your Occupancy Rate NOT Exceed 85%? Occupancy in Contact Centres: Definition, Impact and Management © Tiko - Adobe Stock - 408383355 901 Filed under - Forum, Back Office, Occupancy How to Calculate Occupancy On Back Office Hello, Is there a way to measure occupancy in a back office? My team interacts with customers, and after the call finishes they have to take a log and input some data. The answer is wrap up time… I know… the thing is that cause of the under staffing, I can’t put the agents in nr state and they have to do their work while on idle. Is there any other way so I can calculate occupancy? Thanks in advanced. Question asked by John I Think In This Case… I think in this case you either need some type of codes in system, or literally do a physical time and motion study (sitting beside some of them) to manually get some averages. Without having a state staff can go into, it is difficult to track actuals. With thanks to John Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 14th Apr 2022 Read more about - Forum, Back Office, Occupancy Recommended Articles How to Calculate Occupancy in the Contact Centre What Is the Difference Between Occupancy and Utilisation? Why Should Your Occupancy Rate NOT Exceed 85%? Occupancy in Contact Centres: Definition, Impact and Management Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter