Date: 14 January 2025, 3 p.m. GMT
Location: Virtual
Transformative customer experience (CX) requires a perfect blend of technology, people, and operations that keeps the customer front and center.
Join CallMiner’s panel of experts in this session to gain valuable insights and practical strategies for driving CX digital transformation and creating optimal customer journeys.
In This Webinar You Will Learn:
- A step-by-step approach to operationalising digital CX transformation, including best practices in mapping out the customer journey to identify opportunities for improvement.
- How policy and process help shape your real-time guidance strategies
- How important it is to connect your data and methodologies to effectively collect, analyze, and utilize customer data.
- The role of digital design and technology (like AI) in creating seamless and delightful customer experiences.
- Real-world case studies showcasing successful CX transformations and the key factors that contributed to their triumphs
- …And so much more!
Author: CallMiner
Reviewed by: Robyn Coppell
Published On: 18th Dec 2024
Read more about - Call and Contact Centre Events, CallMiner
