ICMI’s Contact Center Expo: A Digital Experience Related Articles Call Center Metrics: Examples, Tips & Best Practices 6 Solutions to Make Your Digital Strategy Sizzle Why You Need a Work-from-Home Contact Center The Top Contact Centre Events and Conferences for 2024 and 2025 Filed under - Archived Content Date: 15 May 2024 Location: Virtual Register Now With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI’s Contact Center Expo: A Digital Experience will help you move your contact center forward. Here, you will find sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals. Author: Robyn Coppell Published On: 22nd Dec 2023 - Last modified: 15th May 2024 Read more about - Archived Content Recommended Articles Call Center Metrics: Examples, Tips & Best Practices 6 Solutions to Make Your Digital Strategy Sizzle Why You Need a Work-from-Home Contact Center The Top Contact Centre Events and Conferences for 2024 and 2025 Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter