Date: 08 May 2025, 2 p.m. BST
Location: Virtual
A live panel unpacking key insights from CCMA’s 2025 research on tech, economic shifts, and evolving customer expectations.
Discover the latest insights from groundbreaking research, commissioned by CCMA and supported by CallMiner, revealing The Impact of Technology and Economic Shifts on UK Consumers.
Key Talking Points Include:
- Key insights from CCMA’s 2025 ‘The Impact of Technology and Economic Shifts on UK Consumers’
- Humans in the loop – how technology can be an enabler, not a replacement
- How organisations can enhance efficiency and drive better CX while preserving human connection
Author: CallMiner
Reviewed by: Robyn Coppell
Published On: 16th Apr 2025
Read more about - Call and Contact Centre Events, CallMiner
