Insurance Leader Partners with Sabio for Digital Transformation

A legal expenses insurance provider has extended its partnership with Sabio to lead a multi-year digital transformation project.

The initiative involves migrating from the current Avaya OnDemand contact centre platform to the Avaya Experience Platform (AXP), shifting from private to public cloud infrastructure.

This transition aims to enhance customer service and operational efficiency. Sabio was selected for its expertise in managing complex technological transitions, having previously supported the provider’s move from on-premises systems to private cloud solutions.

Danny Seaborne, Managing Director for Sabio Group in the UK and South Africa, said: “We’re genuinely thrilled to continue our journey with this significant and long-standing customer of ours at Sabio, as they embark on this transformative project.

This blog post has been re-published by kind permission of Sabio – View the Original Article

For more information about Sabio - visit the Sabio Website

About Sabio

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

Find out more about Sabio

Author: Hannah Swankie
Reviewed by: Jo Robinson