Limited skilled resource has seen QA largely being delivered via manual reviews of only small samples– resulting in calls and valuable insights being missed. But how can organisations analyse 100% of their omnichannel communications and reap immediate benefits?
It’s impossible to fully automate QA overnight but taking the automation journey step by step can help organisations stay competitive and achieve quick wins.
Join our live debate on 25th July with industry experts Jacob Mollett, Senior Director, Customer Success at CallMiner, Andy Rothwell, Principal Consultant, Analytics at Davies Group and special guest to explore how to take this journey, the benefits but also challenges along the way, and how to deliver overall QA efficiently.
In this session you’ll hear:
- How to drive business improvement with auto and hybrid QA
- How improving employee experience can result in better customer outcomes
- The journey to hybrid/ Auto QA with real life inspirations on hybrid QA efficiency, including improving EX, CX and business improvements
Author: Rachael Trickey
Published On: 7th Jul 2023 - Last modified: 4th Aug 2023
Read more about - Archived Content, CallMiner, Featured Webinar
