Date: 23rd January, 2025, 8am PST | 11am EST | 4pm GMT
Location: Virtual
In today’s challenging economic climate, contact centers are under increased pressure to optimize every aspect of their operations.
Quality assurance (QA) is a critical component for maintaining high standards and ensuring customer satisfaction, but how can you ensure that your investment in QA delivers the best return?
Join Derek Corcoran (CEO & Founder, Scorebuddy) and Nerys Corfield (Contact Center Consultant, Injection Consulting) for an in-depth discussion around how to navigate financial constraints while maximizing the value of your QA initiatives.
What You’ll Learn:
- Cost to Profit Center: Reframe QA as a profit-generating function
- AI-Driven Quality Assurance: Leverage AI to streamline QA processes
- Freeing Up Agent Time: Optimize agent focus on high-value work
- Maximizing Efficiency and ROI: Build strong ROI case for QA upgrades
- Success Stories: Explore real-world QA transformation examples
Author: Scorebuddy
Reviewed by: Robyn Coppell
Published On: 17th Sep 2024
Read more about - Call and Contact Centre Events, Scorebuddy
