Maximizing ROI from Your Quality Assurance Investment – Webinar

Date: 23rd January, 2025, 8am PST | 11am EST | 4pm GMT

Location: Virtual

Register Now

In today’s challenging economic climate, contact centers are under increased pressure to optimize every aspect of their operations.

Quality assurance (QA) is a critical component for maintaining high standards and ensuring customer satisfaction, but how can you ensure that your investment in QA delivers the best return?

Join Derek Corcoran (CEO & Founder, Scorebuddy) and Nerys Corfield (Contact Center Consultant, Injection Consulting) for an in-depth discussion around how to navigate financial constraints while maximizing the value of your QA initiatives.

What You’ll Learn:

• Cost to Profit Center: Reframe QA as a profit-generating function
• AI-Driven Quality Assurance: Leverage AI to streamline QA processes
• Freeing Up Agent Time: Optimize agent focus on high-value work
• Maximizing Efficiency and ROI: Build strong ROI case for QA upgrades
• Success Stories: Explore real-world QA transformation examples

Register Now!

Author: Scorebuddy
Reviewed by: Robyn Coppell