Movers and Shakers July 2024

Here we share news from Avaya, Sprinklr, Sabio, and MaxContact.

Avaya Announces CEO Leadership Transition

Avaya announced that President and CEO Alan Masarek will retire at the end of the year. Patrick Dennis, the current Chair of the Board, will become CEO on September 1, 2024.

Mr. Dennis, with 30 years of experience in Enterprise Software, SaaS, Cybersecurity, and Communications, currently serves as CEO of Venafi. He has a proven track record of driving innovation, growth, and customer success.

“I am honored and thrilled to lead Avaya on the next phase of its journey building on the solid foundation laid by Alan and the leadership team,” said Mr. Dennis

Sprinklr Appoints New Co-Chief Executive Officer

Sprinklr has announced the appointment of Trac Pham as Co-Chief Executive Officer, effective immediately. Mr. Pham will continue as a member of Sprinklr’s Board and is standing for reelection at Sprinklr’s 2024 annual meeting of stockholders.

Mr. Pham most recently served as Sprinklr’s Interim Chief Operating Officer, from January to June 2024, and has served as a member of its Board since June 2023.

Mr. Pham previously served as Chief Financial Officer at Synopsys, Inc. from December 2014 to December 2022 and was responsible for finance, strategy and corporate business development, and information technology.

As Co-CEOs, Mr. Thomas and Mr. Pham will partner across all business and corporate operations, maintaining the collaborative leadership established over the past five months.

“Trac is an outstanding leader with an exceptional operating background. As an active board member, he has guided Sprinklr, and for the last five months, has led cross-functional alignment in business, corporate operations and planning decisions.

He has been a trusted advisor and strong partner, and I am thrilled to welcome him as Co-CEO,” said Sprinklr Founder and Co-CEO, Ragy Thomas.

“I am honored that Ragy and the Board have entrusted me to help lead Sprinklr through our next phase of growth and scale,” said Mr. Pham.

“I believe deeply in our mission, have strong conviction in our unique technology platform, and look forward to working with this team to streamline our execution and help bring the future of Unified-CXM to life.”

MaxContact Appoints Adam Prickett as New CFO

MaxContact is excited to announce that Adam Prickett has joined the company as its Chief Financial Officer (CFO). With extensive experience working with SaaS businesses, Adam will play a crucial role in supporting MaxContact’s expansion plans.

With a proven track record in the technology sector, Adam’s experience and insight will be invaluable in ensuring MaxContact is strategically positioned for sustainable growth, both organically and through strategic acquisitions.

Additionally, Adam’s financial leadership will play a key role in supporting MaxContact’s AI journey, facilitating the continued development and enhancement of innovative products like the recently launched speech analytics solution, Spokn AI.

Ben Booth, CEO of MaxContact, expressed his enthusiasm for Adam joining the team, stating, “We are thrilled to have Adam join the MaxContact team as our CFO.

“His experience in the SaaS industry and financial leadership will be invaluable as we continue to drive innovation, expand our product offerings, and deliver exceptional customer experiences.”

Adam shared his thoughts on joining MaxContact, saying, “I am delighted to be part of MaxContact’s forward-thinking team and contribute to the company’s remarkable growth journey. I look forward to collaborating with the finance team and wider business to support MaxContact’s strategic goals.”

Sabio Group Appoints New Managing Director for Iberia

Gabriel Rodriguez Seilhan takes on the role four years after joining the company following the acquisition of Team Vision, where he served as General Manager.

Since then, he has held several key roles within the Sabio Group, most recently where he was instrumental in strengthening relations with strategic partners such as Avaya, Genesys, Verint and Twilio.

Rodriguez’s experience from Team Vision, combined with his various roles at Sabio, provides him with in-depth knowledge of not only the Spanish CX sector, but the wider European CX landscape.

He will now spearhead Sabio’s growth across Iberia, driving the expansion of the Group’s customer base through initiatives like its ‘Top 100’ program.

Andy Roberts, CEO of Sabio Group, said: “Gabriel has consistently demonstrated his leadership capabilities across various roles in the company and has a proven track record of success and delivering growth during his period with the Group. “

Ioan MacRae, Chief Revenue Officer at Sabio, added: “Gabriel brings a wealth of leadership experience and a passion for customer success.”

Gabriel said: “I am honoured to take on this new role at such an exciting time for Sabio and the wider CX industry in general. Iberia represents a key growth market for us, and I look forward to building on the strong foundations we have laid in recent years.

“My priority is to continue delivering the very best CX solutions and services to our customers across Iberia, by working hand-in-hand with my amazing colleagues and our strategic partners.”