Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre Related Articles Recorded Webinar: Simplify Your Self-Service Strategy Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: The Agent of the Future Recorded Webinar: Driving Up Customer Satisfaction Scores 567 Filed under - Recorded Call Centre and Customer Experience Webinars, 8x8 Some technology is fundamental to the make-up of the contact centre, while some has been designed to make the jobs of the contact centre team easier, improve the customer experience and profit cost-benefits in the long-run. In this webinar, we focused on some of the key areas of the contact centre that technology can really benefit, providing seven methods of development that you may want to consider investing in. Agenda Introductions – Rachael Boynton, Call Centre Helper Paul Weald, Contact Centre Innovator Click here to view the slides David Rowlands, 8×8 Click here to view the slides Topics Discussed Highlighting areas for technology improvements Technology innovations New Artificial Intelligence (AI) technologies Adding value to the contact centre Simplifying the advisor role Top tips from the audience Winning tip – “In terms of tech tips; we launched our own app last year. This has proved to be very successful in terms of self-help / FAQs. Customers can also view how their service is performing and request a callback. We hope to be able to launch the ability for customers to raise service faults by the end of this year. I’m working with a supplier to introduce AI / virtual assistant to the app too.” Thanks to Lesley1 Original Webinar date: April 2019 Panellists Paul Weald Contact Centre Innovator David Rowlands 8×8 Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by 8×8 Author: Rachael Trickey Published On: 3rd Apr 2019 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, 8x8 Recommended Articles Recorded Webinar: Simplify Your Self-Service Strategy Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: The Agent of the Future Recorded Webinar: Driving Up Customer Satisfaction Scores Related Reports Guide: Contact Center Buyer's Guide Report: 2030 Customer Experience Vision eBook: Embracing eXperience Communications as a Service (XCaaS) eBook: The Real Costs of Doing Nothing Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter