Outsourcing CX: Navigating Today’s Top Challenges and What’s Coming Related Articles Disadvantages of Outsourcing Call Centres How to Optimize Financial Services Call Centre Outsourcing Call Centre Outsourcing Costs and Benefits Overcome the Challenges in Healthcare Call Centre Outsourcing Filed under - Archived Content, Execs In The Know Join Us Live in the Dallas – Fort Worth, Texas Area In the ever-evolving world of Outsourcing, change is the only constant. As we approach 2024, we find ourselves in an intriguing state of flux. This Briefing is for CX leaders, by CX leaders. Whether you’re focused on leveling up, shifting your CX focus, or vetting a new BPO, this is the place to have those critical conversations with your peers. The Executive Briefing Will Cover a Range of Outsourcing Topics, Including: Nearshore, offshore, hybrid, and Geo markets: Exploring the right combination for your organization. Shifting sands of the complex consumer landscape: The generational divide. Contracts, Budgets, and ROI: How are organizations adjusting budgets, maintaining internal operations, adjusting to the impacts of AI, and relying on BPOs to meet structured service-level agreements? Designing the customer journey to agent success: Are your outsourced agents working from home or in physical locations? What’s your corporate strategy? How does Outsourcing fit into the ever-changing labor market? Improving BPO/Vendor Relationships: Cultural alignment in selecting Outsourcing partners. How are brands leveraging and strengthening resources? Author: Robyn Coppell Published On: 15th Sep 2023 - Last modified: 3rd Nov 2023 Read more about - Archived Content, Execs In The Know Recommended Articles Disadvantages of Outsourcing Call Centres How to Optimize Financial Services Call Centre Outsourcing Call Centre Outsourcing Costs and Benefits Overcome the Challenges in Healthcare Call Centre Outsourcing Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter