Date: 27 February 2025, 7am PST | 10am EST
Location: Virtual
As a contact center manager, you are under enormous pressure. To be more efficient. To provide outstanding customer service. To gather VoC insights. But, you have a lot of cards stacked against you:
- You have very limited visibility (you can only evaluate a tiny fraction of calls manually),
- Your QA processes don’t scale easily,
- You are drowning in data, yet are starving for insights,
- Your agents become disengaged and frustrated, resulting in high turnover, and
- You don’t know where to start selecting tools to help you automate your contact center processes.
Join MiaRec for a live webinar on Thursday, 2/27 @ 7am PST | 10am EST, where they will draw from over a decade of experience working with hundreds of organizations around the globe as they discuss the top challenges contact centers face regarding quality management and how to overcome them.
Author: MiaRec
Reviewed by: Robyn Coppell
Published On: 17th Jan 2025 - Last modified: 21st Jan 2025
Read more about - Call and Contact Centre Events, MiaRec
