According to our webinar viewers, giving recognition is the best way to motivate agents, with 56% choosing this option. This is a clear majority, considering the next most popular option was empowering agents, which received a much lower 19% of the audience vote.
Poll – “What is the best way to motivate agents?” – answers
Chocolate 2%
Empowerment 19%
Cash Rewards 14%
Small Thank Yous 9%
Recognition 56%
Source: Call Centre Helper webinar – 5 ways to tune up your call centre Sample size – 99 Date: May 2014
Author: Jo Robinson
Published On: 6th Aug 2014 - Last modified: 28th Jan 2022
Read more about - Contact Centre Research, Empowering Agents, Motivation, Polls, Reward and Recognition
