Date: 03 December 2024, 8 a.m. PT | 11 a.m. ET | 4 p.m. GMT
Location: Virtual
The past two years have proven transformative for artificial intelligence (AI), including generative AI.
In fact, according to the 2024 CallMiner CX Landscape Report, 87% of global contact center and customer experience (CX) leaders across financial services, healthcare, retail, and technology industries believe implementing generative AI is key for their customer service and CX teams, and 91% agree that AI will help optimize CX strategies.
Join the panel of experts for this live discussion where they’ll explore:
- The current state of AI adoption in the global CX industry and key challenges organizations face in implementation and measuring ROI
- Proven AI use cases that drive efficiency and productivity enterprise-wide, including its role in empowering employees vs. replacing them
- Best practices on managing AI complexity, while minimizing security and compliance risks
- The growing value of unsolicited feedback and its power in delivering a holistic view of CX and customer expectations
- Predictions for AI in the CX and contact center industries in 2025 and beyond
- …And so much more!
Don’t miss this opportunity to gain valuable insights into the state of AI and how technology can transform your organization’s CX and customer service initiatives. Register today to secure your spot and be at the forefront of the AI revolution!
P.S. Four lucky live attendees will receive a $50 gift card! Make sure you register now and attend the webinar live for your chance to win!
Author: CallMiner
Reviewed by: Robyn Coppell
Published On: 22nd Nov 2024
Read more about - Call and Contact Centre Events, CallMiner
