Date: Thursday 19th September 2024
Time: 13:00 CET
Join Puzzel as they introduce the new and powerful Puzzel Chatbot, the technology behind it, and how it can boost your customer service operations, all while keeping your data secure.
It’s clear that AI has come to stay for CX organisations – and for good reason. In fact, a study by Gartner predicts that by 2025, customer service teams that use AI in their customer strategy will boost operational efficiency by 25%.
AI chatbots have emerged as powerful tools for doing just that – boosting efficiency and delivering faster customer service. But let’s face it, many chatbot solutions out there can be complex and fall short of expectations, especially when it comes to safety and reliability.
This new AI chatbot combines advanced technologies like classification, search, and generative AI to deliver efficient, reliable, and secure support. With additional safeguards, like confidence scores, you can be assured that only high-confidence responses are delivered, minimising errors and preventing hallucinations.
Who should attend:
This webinar is ideal for anyone hesitant to embrace chatbot technology, as well as those struggling with outdated or ineffective chatbot solutions. It’s also perfect for organisations already using Puzzel’s contact centre solutions and seeking to elevate their service capabilities through AI.
Here’s what you can expect:
- Introduction to the new AI chatbot: Discover how the newly acquired SupWiz technology propels Puzzel’s chatbot to the forefront of automated self-service.
- How AI can boost your CX: Cut through the hype and gain a realistic understanding of what AI can truly do for your customer experience.
- How to quickly get your bot up and running: Discover how easily you can launch your chatbot to enhance your customer journeys with speed and efficiency.
- Ensuring safety and control: Learn how advanced safeguards eliminate the risk of hallucinations, putting you in complete control over the AI.
Author: Puzzel
Reviewed by: Jo Robinson
Published On: 13th Sep 2024 - Last modified: 9th Oct 2024
Read more about - Archived Content, Puzzel
