Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

Transcom has partnered with Sabio and Avaya to develop an AI-powered, real-time translation solution for contact centres.

This system allows agents to communicate with customers in over 100 languages, regardless of their location. Built on the Avaya Experience Platform and integrated by Sabio, the solution combines speech-to-text, text-to-speech AI, and multiple translation engines to facilitate seamless conversations across language barriers.

“Working with Avaya and Sabio, we’re empowering agents around the world to offer high-quality customer service in every required language for our clients.” said Jakob Westgren, Senior VP – Head of IT Products and Partners, Transcom.

Transcom estimates that this technology can significantly reduce costs for clients, and it recently won the ‘Best Use of AI’ award at the GITEX Global conference in Dubai.

Rob Scutchings, Chief Technology Officer at Sabio, said, “This project exemplifies Sabio’s commitment to driving CX transformation through innovative technology integration.

We’re thrilled to collaborate with both Transcom and Avaya on this initiative, which we believe marks the beginning of a strategic partnership where Sabio is the ‘go-to partner’ for these kinds of high-value technology enhancements.”

For more information about Sabio - visit the Sabio Website

About Sabio

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

Find out more about Sabio

Author: Hannah Swankie
Reviewed by: Jo Robinson