Schedule Attainment
How can I calculate schedule attainment for outbound queue. Bearing in mind this queue invoiced method is “FTE”
Question asked by Mohamed
These Articles Will Be Useful
How do I Calculate… Schedule Adherence?
Alternatively read one of Call Centre Helper’s Adherence Articles
With thanks to Jonty
Author: Jonty Pearce
Published On: 12th Apr 2022 - Last modified: 22nd Apr 2022
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