Scorebuddy Secures €5 Million Investment From Foresight

Scorebuddy has secured a €5 million investment from Foresight Group, a FTSE 250-listed investment manager, to accelerate its product development and enhance its offerings for contact centre professionals.

This funding will drive the continued evolution of Scorebuddy’s AI-driven quality assurance solutions, enabling faster innovation, particularly in the areas of QA automation and data-driven insights.

Derek Corcoran, CEO & Founder, Scorebuddy, said, “This investment is the culmination of years of dedicated work from the entire Scorebuddy team and we are delighted to partner with Foresight for the next stage of our growth journey. Our achievements so far are testament to the creativity and ambition of our organization, and this investment will enable us to further build on our status as a market leader.”

With this investment, Scorebuddy plans to expand its team to improve customer support and service delivery, ensuring a more responsive experience for users.

The funding will also accelerate the rollout of new features, including enhanced GenAI tools, enabling contact centres to automate processes more effectively, boost employee engagement, and streamline QA workflows.

For contact centre professionals, this means faster ROI, greater operational efficiency, and a more scalable solution that improves consistency and customer experience across teams.

Philip Gardiner, Investment Director, Foresight, said, “We are thrilled to partner with the talented team at Scorebuddy at an exciting point in the company’s development.

Scorebuddy’s tools provide operationally critical solutions to its customers, and its innovative application of AI technology will further elevate the added value of its platform. We look forward to partnering with Derek and the team at Scorebuddy to help the Company maximise its potential.”

For more information about Scorebuddy - visit the Scorebuddy Website

About Scorebuddy

Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

Find out more about Scorebuddy

Author: Hannah Swankie
Reviewed by: Xander Freeman