On Demand Webinar – Sharpen Processes for Better Engagement

Discover how a process led approach not only improves citizen and tenant experience but also reduces costs and creates valuable insights.

Principal Digital Analyst, Amisha Chauhan, from Lancashire County Council, takes us through how they are transforming their processes with our process improvement and mapping tool, Liberty Spark. Learn how you can use this powerful solution to uncover, optimise and analyse public sector processes.

Explore how to identify opportunities to:

• Improve citizen/tenant satisfaction – quickly access information to help citizens and tenants with enquiries
• Remove confusion and duplication – track the manual and numerous systems used within across departments?
• Save time and budget – Improve reporting, create dashboards to understand opportunities for improvement and remove bottlenecks

Watch the webinar here.

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About Netcall

Netcall is trusted by organisations worldwide, with 9 out of 10 customers ready to recommend us. With Liberty Converse CX, you can streamline operations, enhance customer engagement, and achieve real, measurable results.

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Author: Netcall
Reviewed by: Jo Robinson