Cecily Kruger, on behalf of Five9, suggests a number of ways to show your team the appreciation that they deserve.
2020 was quickly met with a frantic shift to working from home which is now a thing of the past as workers have settled into the virtual lifestyle.
Companies now must work to implement effective methods to foster an enjoyable and company culture as employees continue to work from home.
Maintaining a positive culture is so important for companies operating remotely.
Here are five ways to make sure your contact centre agents are feeling the love!
1. Incorporate Collaboration Tools That Align With Your Company Culture
Many agents can feel isolated while working remotely, but technology can connect us in ways that create a sense of community and teamwork, even in a remote setting.
Finding collaboration tools that fit with the lifestyles of your employees can make connecting with each other significantly easier and ensure that no one is facing the challenge of working from home alone.
For example, use Slack to quickly communicate with colleagues. Maybe use a series of Slack channels that are used to create connections over common hobbies like book clubs, pets, cooking and music. This makes for a quick and easy way for colleagues to stay connected while working remotely.
2. Host Virtual Meetings
Before we shifted to working fully from home, many joked about how many meetings could have simply been an email update.
While it has been nice to efficiently communicate instead of attending unnecessary meetings, it is still important to make sure that your employees connect with each other through virtual meetings.
Through communication across multiple mediums is vital to working from home, being able to chat face-to-face on a regular basis helps to make sure that everyone is heard and part of the team.
3. Provide Remote Training Options
Let’s be honest, there is a big difference between in-person training and remote training.
Training adapted specifically to a remote setting helps agents working from home to maintain momentum online and to feel confident in their work from home capabilities.
Integrated eLearning tools assists agents in tackling challenges and provides a sense of support for workers.
Additionally, incorporating virtual training that enables access to instructors and peers while fostering an open question forum is also beneficial to remote workers.
4. Provide Performance Visibility Through Maintaining Supervision
Working from home means that there is a chance for employees to feel underappreciated for their work, as employees can often feel they lack the visibility they had when working in-person.
By maintaining supervision, managers can ensure that they are informed of their agents’ actions and can recognize their accomplishments just as they would in-person.
Keeping up with everything from performance metrics to birthdays can make sure that employees feel valued when working from home.
5. Promote an Engaging Company Culture
While providing the right tools is vital to an engaging company culture, planning inclusive events on a regular basis ensures that employees have a space to connect that feels casual, even online.
Five9 host “Thursday’s In the Cloud”, a monthly event in which the whole company is informed of company news in a themed setting!
Events like these encourage employees to actively participate in the company culture and shape what it means to work remotely.
This blog post has been re-published by kind permission of Five9 – View the Original Article
For more information about Five9 - visit the Five9 Website
About Five9
Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. Find out more about Five9
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.
Author: Five9
Published On: 4th Mar 2021
Read more about - Guest Blogs, Five9
