Articles - 8×8

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6 Key Factors to Consider When Choosing the Best Contact Centre
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CX Award Wins – June 2024
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People in Southampton Won’t Wait a Minute on Hold
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Key Signs of Broken Processes (and How to Fix Them)
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New 8×8 Ballot It! Self-Service Offering Empowers Citizens
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3 Ways Small Businesses Can Use SMS to Their CX Advantage
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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
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Thinktank Group Enhances CX with 8×8
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UCaaS and CCaaS Buyers Prefer an Integrated Platform
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8×8 Unveils Latest Enhancements to Customer Engagement Solutions
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How Video Helps Provide Exceptional Customer Experience
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Want to Deliver the Best Mobile CX? Try These 10 Tips
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Choosing the Right Solution for Your CX Strategy
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8×8 Launches Operator Connect
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5 CIO Considerations When Moving to Cloud Communications
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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
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AI-Powered Chatbot vs Live Chat – Which Should You Choose?
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29% Leverage the Same Vendor for Both CCaaS and UCaaS
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CX Becoming an Organization-Wide Responsibility
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8×8 Continues to Be Recognised for Innovation
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Proactive Outreach Is Key to Customer Loyalty and Confidence
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Stop Spamming! 10 Better Ways to Collect Customer Feedback
Develop new products, services, and strategies to stay ahead.
Staying Ahead of the Contact Centre Evolution
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Top 10 Use Cases for Speech Analytics

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