Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
Quick Wins to Improve Your C-Sat Scores
2024 Gartner Magic Quadrant Image with Dots
Gartner Releases Magic Quadrant for CCaaS 2024
Person looking thoughtful with question marks
10 Questions to Ask When Buying Your Next CCaaS Solution
Goodwill gesture concept with dog holding gift
Goodwill Gestures for Better Customer Relationships
Blurred contact centre employees at desks
Need to Reduce Call Transfers? Try These Approaches
Platform updates concept
8×8 Has Unveiled Updated Platform Features to Improve CX
2023 Magic Quadrant for Contact Centre as a Service ( CCaaS)
Gartner Magic Quadrant for CCaaS 2023
Top Tips to Monitor Customer Service
Benchmarking word cloud concept with abstract background
Call Centre Benchmarking 101
Illustration of hands holding phone with faces on them - positive, neutral, negative
An Introduction to… Post-Call Surveys
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An Introduction to… Contact Centre Analytics
Business Term with Climbing Chart / Graph - Forecast
Tips, Tools, and Techniques for Contact Centre Forecasting
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Cloud and podium with top ccaas provider logos
Top CCaaS Vendors for 2024
14 Practical Techniques to Improve Knowledge Management
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
computer with apps coming out
Our Top Technology Contributors of 2024
Person watering brain tree
26 Best Practices for a Customer Service Knowledge Base
Illustration of people and their information
21 Steps to a More Personalized Customer Experience
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
A red paper plane is surrounded by yellow paper planes
Which KPIs Do I Need for Contact Centre WFM?

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Report: Building a Sustainable CX Practice
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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
 
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