Articles - 8×8

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Broken concrete bridge - broken process concept
Key Signs of Broken Processes (and How to Fix Them)
Top Tips to Monitor Customer Service
Blurred contact centre employees at desks
Need to Reduce Call Transfers? Try These Approaches
Cloud and podium with top ccaas provider logos
Top CCaaS Vendors for 2023
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Gartner 2023 Magic Quadrant CCaaS
Gartner Magic Quadrant for CCaaS 2023
A red paper plane is surrounded by yellow paper planes
Which KPIs Do I Need for Contact Centre WFM?
14 Ideas for Providing a Memorable Customer Experience
Business Term with Climbing Chart / Graph - Forecast
Tips, Tools, and Techniques for Contact Centre Forecasting
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
Bot icon and social network signs, with person sat at office table with papers
How to Measure Chatbot Performance
A picture of someone chasing a clock
17 New Ways to Improve Schedule Adherence in the Contact Centre
crowd of people walking on sunny streets
People in Southampton Won’t Wait a Minute on Hold
Tired and stressed customer support operator with headache
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
14 Practical Techniques to Improve Knowledge Management
Illustration of hands holding phone with faces on them - positive, neutral, negative
An Introduction to… Post-Call Surveys
Goodwill gesture concept with dog holding gift
Goodwill Gestures for Better Customer Relationships
graph-analytics
An Introduction to… Contact Centre Analytics
Cloud tech deployment concept
Wayne Metro Community Action Agency Deploys 8×8
A picture of a crystal ball
Future-Proof Call Centre Continuity Against the Unknown
direct-response
7 Lessons From the Direct Response Contact Centre
Announcement with megaphone and bell
8×8 Announces New Technology Partner Ecosystem with SellWith8

Latest Reports

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eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
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Guide: Contact Center Buyer's Guide
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Report: 2030 Customer Experience Vision
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eBook: Embracing eXperience Communications as a Service (XCaaS)
 
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