Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

Previous
Next
RECENT
POPULAR
14 Practical Techniques to Improve Knowledge Management
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
A photo of someone holding a sand timer
How to Reduce Hold Time in Your Contact Centre
8 hidden in present
8×8 Positioned as a Leader for the Eighth Consecutive Year
A photo of a graph with labels saying "cost" and "benefit"
22 Contact Centre Cost Saving Ideas
A photo of a circle of people all putting their hands together
8×8 Partners With Activate Group
Benchmarking and market leader concept. Manager (businessman, coach, leadership) draw graph with three lines, one of them represent the best company in competition.
Contact Centre Benchmarking – How to Get More From Your Metrics
A photo of two people shaking hands over a signed document
8X8 Acquires Wavecell
Bluecrest Ramps Up Its Customer Satisfaction Scores
lady holding up 5 fingers
5 Reasons to Simplify Your Business Communications
A picture of a robot holding a speech bubble
Should You Come Clean About Chatbots?
Smiley face wood cube on white background.
How to Improve Customer Experience Management (CEM)
Three robots are wearing headsets
7 Things They Won’t Tell You About Installing a Chatbot
Online conference webinar on 7 ways technology can improve the contact centre
Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre
An AU vector on a metallic looking background
8×8 Announces AI-Based Speech Analytics for the Entire Organisation
A man has a video call with his colleague.
8×8 Integrates New Video Capabilities Into Its Communications Platform
two groups of counters painted red and yellow
8×8 Partners With Google Cloud
jamie - Adobe Stock - 55629900
8×8 Announces Enhancements to the X Series Cloud Communications Platform
Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
a tiny man puts a euro on top of a stack of euros
8×8 Help the Red Cross in Charity Fundraiser
Bad Customer Service Stops Six in Ten Consumers Shopping With a Retailer
Two figures pushing a plug ends towards each other
8×8 Announces Partnership with Workair
23 Contact Centre Predictions for 2019
7 Inventive Ideas From the extraenergy Contact Centre

Latest Reports

report image for $projectTitle
Report: Building a Sustainable CX Practice
report image for $projectTitle
eBook: 5 Ways Conversational AI Can Support Contact Center Automation
report image for $projectTitle
eBook: How To Enhance Customer Engagement
report image for $projectTitle
eBook: The Digital Channels You Need to Add to Your Contact Center
 
Previous
Next