Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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How to Improve Customer Experience Management (CEM)
Three robots are wearing headsets
7 Things They Won’t Tell You About Installing a Chatbot
Online conference webinar on 7 ways technology can improve the contact centre
Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre
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8×8 Announces AI-Based Speech Analytics for the Entire Organisation
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8×8 Integrates New Video Capabilities Into Its Communications Platform
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8×8 Partners With Google Cloud
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8×8 Announces Enhancements to the X Series Cloud Communications Platform
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13 Things Every Contact Centre Advisor Needs to Know
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8×8 Help the Red Cross in Charity Fundraiser
Bad Customer Service Stops Six in Ten Consumers Shopping With a Retailer
Two figures pushing a plug ends towards each other
8×8 Announces Partnership with Workair
23 Contact Centre Predictions for 2019
7 Inventive Ideas From the extraenergy Contact Centre
8×8 Accquires Video Communications Technology
16 Top Uses for Cloud Contact Centre Technology
Photos from the Customer Service Summit
Photos from the Customer Services Summit
10 Ideas for Increasing Your Understanding of the Customer
15 Common Broken Processes in Contact Centres
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14 Ideas for Providing a Memorable Customer Experience
Recorded Webinar: Moving to Digital Customer Service
14 Contact Centre Problems and Solutions
11 Ideas to Improve Knowledge Management in the Contact Centre
What Does Good Customer Service Look Like?
Recorded Webinar: Knowledge Management and the Contact Centre

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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
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Download: Supervisor Workspace Datasheet
 
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