Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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A photo of a graph with labels saying "cost" and "benefit"
22 Contact Centre Cost Saving Ideas
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8×8 Partners With Activate Group
Benchmarking and market leader concept. Manager (businessman, coach, leadership) draw graph with three lines, one of them represent the best company in competition.
Contact Centre Benchmarking – How to Get More From Your Metrics
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8X8 Acquires Wavecell
Bluecrest Ramps Up Its Customer Satisfaction Scores
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5 Reasons to Simplify Your Business Communications
A picture of a robot holding a speech bubble
Should You Come Clean About Chatbots?
Smiley face wood cube on white background.
How to Improve Customer Experience Management (CEM)
Three robots are wearing headsets
7 Things They Won’t Tell You About Installing a Chatbot
Online conference webinar on 7 ways technology can improve the contact centre
Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre
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8×8 Announces AI-Based Speech Analytics for the Entire Organisation
A man has a video call with his colleague.
8×8 Integrates New Video Capabilities Into Its Communications Platform
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8×8 Partners With Google Cloud
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8×8 Announces Enhancements to the X Series Cloud Communications Platform
Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
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8×8 Help the Red Cross in Charity Fundraiser
Bad Customer Service Stops Six in Ten Consumers Shopping With a Retailer
Two figures pushing a plug ends towards each other
8×8 Announces Partnership with Workair
23 Contact Centre Predictions for 2019
7 Inventive Ideas From the extraenergy Contact Centre
8×8 Accquires Video Communications Technology
16 Top Uses for Cloud Contact Centre Technology
Photos from the Customer Service Summit
Photos from the Customer Services Summit
10 Ideas for Increasing Your Understanding of the Customer

Latest Reports

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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
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Download: Supervisor Workspace Datasheet
 
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