Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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8 Ways to Help Contact Centre Agents During the Holiday Rush
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8×8’s Innovation Recognized with Numerous 2023 Award Wins
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2024 Is Here! What to Look Out for This Year
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Your Contact Centre Survived the Holiday Shopping Season. Now What?
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Wayne Metro Community Action Agency Deploys 8×8
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2024 Trends: Expanding the Benefits of AI to Contact Centres of All Sizes
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2024 Trends: The Democratization of the Contact Centre
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8×8 Receives 38 Winter 2024 G2 Awards
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8×8 Extends XCaaS Platform AI Capabilities
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Don’t Blame the Chatbots for Poor Customer Service
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5 Ways Conversational AI Supports Contact Centre Automation
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Customer Service Statistics That Show Changing Expectations
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8×8 Bridges the Customer Engagement Gap
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6 Ways to Implement AI for Better CX
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New Features Eliminate Reactive Nature of Customer Service
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Introducing 8×8 Engage to Bridge CX Journey Gaps
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Proactive Outreach Is Key to Customer Loyalty and Confidence
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CX Becoming an Organization-Wide Responsibility
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AI-Powered Chatbot vs Live Chat – Which Should You Choose?
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8×8 Continues to Be Recognised for Innovation
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5 CIO Considerations When Moving to Cloud Communications
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8×8 Launches Operator Connect
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Choosing the Right Solution for Your CX Strategy
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How Video Helps Provide Exceptional Customer Experience

Latest Reports

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Report: Building a Sustainable CX Practice
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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
 
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