Articles - 8×8

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Blurred contact centre employees at desks
Need to Reduce Call Transfers? Try These Approaches
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Introducing 8×8 Engage to Bridge CX Journey Gaps
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New Features Eliminate Reactive Nature of Customer Service
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6 Ways to Implement AI for Better CX
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How Gen Z Is Changing the Way We Serve and Support Customers
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Customer Service Statistics That Show Changing Expectations
AI concept with robot hand touching glass screen with human hand
5 Ways Conversational AI Supports Contact Centre Automation
Person holding phone with chatbot and speech bubbles
Don’t Blame the Chatbots for Poor Customer Service
Bridge the gap illustration with pencil drawing line between two blocks
8×8 Bridges the Customer Engagement Gap
Person working remotely from home
How Contact Centres Are Adapting to Remote and Hybrid Work Expectations
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2024 Off to Flying Start for 8×8 as They Announce 10+ Platform Updates
Announcement with megaphone and bell
8×8 Announces New Technology Partner Ecosystem with SellWith8
Illustration of people icons and a globe - interconnected concept
2024 Trends: The Democratization of the Contact Centre
Ai concept with AI on computer chip
8×8 Extends XCaaS Platform AI Capabilities
Measure Customer Emotion Video
3 Ways to Measure Customer Emotion in the Contact Centre
AI concept with person holding digital globe and connection icons
2024 Trends: Expanding the Benefits of AI to Contact Centres of All Sizes
A trophy with lights
8×8 Receives 38 Winter 2024 G2 Awards
Ways Technology Helps Exceed Service Level Targets on paper
7 Ways Technology Can Help Exceed Service Level Targets
Person sat at desk reviewing data
Your Contact Centre Survived the Holiday Shopping Season. Now What?
Cloud tech deployment concept
Wayne Metro Community Action Agency Deploys 8×8
2024 with logos - whats new in 2024
2024 Is Here! What to Look Out for This Year
A hand touching a diagram of a chatbot that is in the process of being built
How UK Contact Centres Are Leveraging Conversational AI
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
Golden trophies
8×8’s Innovation Recognized with Numerous 2023 Award Wins

Latest Reports

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eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
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Guide: Contact Center Buyer's Guide
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Report: 2030 Customer Experience Vision
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eBook: Embracing eXperience Communications as a Service (XCaaS)
 
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