Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
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8×8 Expands Its Cloud Platform With AI Tools
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Call Centre Benchmarking 101
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Tips, Tools, and Techniques for Contact Centre Forecasting
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An Introduction to… Contact Centre Analytics
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What to Include in a Business Case for New Technology
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26 Best Practices for a Customer Service Knowledge Base
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8×8 Unveils Refreshed Brand to Elevate CX
CX Tour Manchester 2024
CX Tour – Manchester
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15 Statistics That Forecast the Future of the Contact Centre
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8 Unique Ways to Approach Employee Rewards and Recognition
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How to Improve Customer Experience Management (CEM)
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Get Up To Speed: The Latest on Messaging, Social Media, and Video
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
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Choosing the Right Solution for Your CX Strategy
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23 Key Processes Call Centre Automation Can Simplify
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8 Statistics From the CX: 2030 Vision Report
15 Common Broken Processes in Contact Centres
List of outbound diallers
17 Top Tips for Multichannel Customer Service
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How to Safely Lower Average Handling Time
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22 Contact Centre Cost Saving Ideas
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Key Signs of Broken Processes (and How to Fix Them)
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8×8 Expands AI Voice Support for Global Users

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eBook: The Digital Channels You Need to Add to Your Contact Center
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Download: Supervisor Workspace Datasheet
 
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