Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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8×8 Continues to Be Recognised for Innovation
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Proactive Outreach Is Key to Customer Loyalty and Confidence
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Stop Spamming! 10 Better Ways to Collect Customer Feedback
Develop new products, services, and strategies to stay ahead.
Staying Ahead of the Contact Centre Evolution
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Top 10 Use Cases for Speech Analytics
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Need to Reduce Call Transfers? Try These Approaches
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Introducing 8×8 Engage to Bridge CX Journey Gaps
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New Features Eliminate Reactive Nature of Customer Service
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6 Ways to Implement AI for Better CX
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How Gen Z Is Changing the Way We Serve and Support Customers
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Customer Service Statistics That Show Changing Expectations
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5 Ways Conversational AI Supports Contact Centre Automation
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Don’t Blame the Chatbots for Poor Customer Service
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8×8 Bridges the Customer Engagement Gap
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How Contact Centres Are Adapting to Remote and Hybrid Work Expectations
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2024 Off to Flying Start for 8×8 as They Announce 10+ Platform Updates
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8×8 Announces New Technology Partner Ecosystem with SellWith8
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2024 Trends: The Democratization of the Contact Centre
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8×8 Extends XCaaS Platform AI Capabilities
Measure Customer Emotion Video
Video: 3 Ways to Measure Customer Emotion in the Contact Centre
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2024 Trends: Expanding the Benefits of AI to Contact Centres of All Sizes
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8×8 Receives 38 Winter 2024 G2 Awards
Ways Technology Helps Exceed Service Level Targets on paper
7 Ways Technology Can Help Exceed Service Level Targets
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Your Contact Centre Survived the Holiday Shopping Season. Now What?

Latest Reports

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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
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Download: Supervisor Workspace Datasheet
 
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