Articles - 8×8

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Santa Claus hat and headset
8 Ways to Help Contact Centre Agents During the Holiday Rush
contact centre call recording analytics agent on phone
How Call Analytics Can Improve the Contact Centre
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Ty Chooses 8×8 XCaaS for Enhanced CX
Clouds with connections
Cloud Communications Combat Uncertainty in a Crisis
Announcement concept with hand holding megaphone
8×8 Sales Assist Announced to Improve CX
Communication concept with person silhouette and globe
8×8 a Leader in 2023 Gartner Magic Quadrant for UCaaS
Silhouette of telephone lines
9 Steps to Avoiding PSTN Downtime Costs in the UK
Net Promoter Score - NPS text on sticky notes isolated on office desk
How to Improve Your Net Promoter Score
Video concept illustration with video player
Is Now the Time to Adopt Video in Your Contact Centre?
AI robot hand activating system
78% of UK IT Decision Makers Are Deploying AI and Automation
call and contact centre expo 2023 stands and speakers banner
What Not to Miss at Call & Contact Centre Expo 2023
The word shrinkage made of small gray wooden letters
How to Address Call Centre Shrinkage
Person using online customer service with chat bot to get support.
Baptist World Aid Chooses 8×8 to Deliver Superior Experiences
Improve CX concept with rating stars and faces with five stars being checked
Boost Collaboration, Context, and Expertise to Enhance CX
Social media and chat illustration
Get Up To Speed: The Latest on Messaging, Social Media, and Video
AI in customer service concept with hand 'holding' ai head silhouettes and mobile phone
8×8 Intelligent Customer Assistant Drives CX Success and Performance
AI in customer support concept with small red robot and lightbulb
How Small Contact Centres Can Benefit From AI
Hand holding a megaphone making an announcement
8×8 Announces New AI, Video and MS Teams Platform Enhancements
Transformation concept with chains turning to birds
How AI Is Transforming Contact Centres
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
Toolbox 3D render with repair equipment of roller, hammer, screwdriver.
8×8 Announces Remote Fix for UK Housing Associations
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The High Cost of Self-Service Channel Switching
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
Tiny Characters at Touch Screen and Huge Column Data Chart.
15 Fascinating Conversational AI Statistics

Latest Reports

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eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
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Guide: Contact Center Buyer's Guide
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Report: 2030 Customer Experience Vision
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eBook: Embracing eXperience Communications as a Service (XCaaS)
 
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