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Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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ventana buying guide for contact centres in 2023
Ventana 2023 Buyers Guide for Contact Centre Suites Released
10 Ideas for Increasing Your Understanding of the Customer
A photo of someone presenting analytics findings
A Checklist for Implementing… Speech Analytics
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today
Hand holding magnifying glass over speech bubble
Top 10 Use Cases for Speech Analytics
Employee burnout concept, with a hand writing 'Employee burnout' on white note
How to Avoid Employee Burnout
Virtual assistant concept
Why You Should Consider Adopting a Virtual Agent
Blocks that day 'Trend' on them
8 Biggest Trends Impacting Mid-Sized Companies
Retro Robot with Tin Can Phones
The Dos and Don’ts of Automated Assistants in the Contact Centre
Benchmarking and market leader concept. Manager (businessman, coach, leadership) draw graph with three lines, one of them represent the best company in competition.
Contact Centre Benchmarking – How to Get More From Your Metrics
What Does Good Customer Service Look Like?
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Robot and human handshake
AI-Powered Chatbot vs Live Chat – Which Should You Choose?
Measure Customer Emotion Video
Video: 3 Ways to Measure Customer Emotion in the Contact Centre
Hand and butterfly hand painting
The Key Steps to Customer Engagement Transformation
A photo of someone jumping in the air with a laptop
3 Reasons to Bring Social Media Into the Contact Centre
A picture of workers holding puzzle pieces
4 Tips to Improve Contact Centre Collaboration
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
Illustration of someone looking through spyglass
6 Predictions for the Future of Work, HR and Communications
Phone with contact us, call, mail or chat icons
Why Is Omnichannel Customer Service Important?
Net Promoter Score - NPS text on sticky notes isolated on office desk
How to Improve Your Net Promoter Score
Net Promoter Score Gauge with needle pointing to promoter.
NPS Benchmark 2023: A Guide For Leading Industries
Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
A picture of a clock, a pencil and calendar
Shift Planning – What You Need to Know to Best Engage Your Team

Latest Reports

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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
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Download: Supervisor Workspace Datasheet
 
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