Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - 8×8
Previous
Next
RECENT
POPULAR
8×8 Introduces Conversation IQ
Why Are 66% of Employees Uncomfortable Taking a Sick Day?
NPS Benchmark 2023: A Guide For Leading Industries
2023 Trends: Conversational AI Complements Digital Customer Service
CX Award Wins – June 2024
8×8 Wins Stevie Awards
16 Top Uses for Cloud Contact Centre Technology
5 CIO Considerations When Moving to Cloud Communications
What Does Good Customer Service Look Like?
11 Ideas to Improve Knowledge Management in the Contact Centre
8 Ways to Improve Knowledge Management
Spearline Announces the Acquisition of Callstats
BDO Deploys 8×8 XCaaS
15 Common Broken Processes in Contact Centres
8×8 Announces New Video Functionality
3 Ways Small Businesses Can Use SMS to Their CX Advantage
21 Steps to a More Personalized Customer Experience
7 Ways Technology Can Help Exceed Service Level Targets
5 Important Call Centre Metrics to Improve Agent Performance
15 Inventive Strategies to Increase Customer Satisfaction (CSAT)
22 Contact Centre Cost Saving Ideas
15 Ways Contact Centre Technology Can Help Address Inefficiencies
How to Avoid Employee Burnout
Introducing 8×8 Engage to Bridge CX Journey Gaps
Latest Reports
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Guide: Contact Center Buyer's Guide
Report: 2030 Customer Experience Vision
eBook: Embracing eXperience Communications as a Service (XCaaS)
Previous
Next
Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
Guide: Applying AI in Customer Service
Guide: Five Steps to Mastering Conversation Intelligence
Upcoming Events
Why Industry Leaders are Prioritising AI Investment – Webinar
Achieving the Perfect Balance of Occupancy, Utilization, and Productivity – Webinar
Latest Blogs
How to Extract Valuable Insights With Text Analysis
The New CX – AI and Agents in Conversation
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?