Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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Building a Customer Experience Audit
10 Ideas for Increasing Your Understanding of the Customer
ventana buying guide for contact centres in 2023
Ventana 2023 Buyers Guide for Contact Centre Suites Released
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Shift Planning – What You Need to Know to Best Engage Your Team
A picture of communication icons
54% of Employees Believe Communication Is Key
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What to Include in a Business Case for New Technology
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29% Leverage the Same Vendor for Both CCaaS and UCaaS
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15 Statistics That Forecast the Future of the Contact Centre
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How Call Analytics Can Improve the Contact Centre
17 Top Tips for Multichannel Customer Service
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17 Signs Your Contact Centre Technology Is Ageing Badly
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How to Improve Your Contact Centre Reporting
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8 Unique Ways to Approach Employee Rewards and Recognition
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CX Award Wins – March 2025
Three robots are wearing headsets
7 Things They Won’t Tell You About Installing a Chatbot
Video Image: 3 Ways to Measure Customer Emotion in the Contact Centre
Video: 3 Ways to Measure Customer Emotion in the Contact Centre
A picture of a robot holding a speech bubble
Should You Come Clean About Chatbots?
Illustration of happy call center agents team at office
4 Tips to Make Way for New (and Better) Experiences
Customer Experience, Review Concept. Five yellow stars excellent rating in frame
How the Retail Industry Can Deliver Better CX Through Self-Service
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8×8 Announces New AI, Video and MS Teams Platform Enhancements
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8 Strategies for Impactful Contact Centre Coaching
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Top Ways Tech Can Help With Cutting Contact Centre Costs
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NPS Benchmark 2023: A Guide For Leading Industries
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Stop Spamming! 10 Better Ways to Collect Customer Feedback

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Report: Building a Sustainable CX Practice
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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
 
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