Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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23 Contact Centre Predictions for 2019
Pressure of Demanding Customers
How to Deal With Demanding Customers
A picture of someone carrying a "I want more" light bulb
How Are Customer Expectations Changing and What Does That Mean for Us?
An illustration of a smartphone with shield and messages, a concept of security and privacy, safe chat, protection
Secure & Convenient Communications
The word shrinkage made of small gray wooden letters
How to Address Call Centre Shrinkage
Statistics and icons on neon screen
Customer Service Statistics That Show Changing Expectations
Video concept illustration with video player
How Video Helps Provide Exceptional Customer Experience
2023 year prediction concept - text in vintage letterpress wood type printing blocks with a cup of coffee
Contact Centre Predictions for 2023
Update concept, software upgrade icon on virtual screen
2024 Off to Flying Start for 8×8 as They Announce 10+ Platform Updates
A photo of a happy call centre agent
5 Important Call Centre Metrics to Improve Agent Performance
Illustration of happy call center agents team at office
4 Tips to Make Way for New (and Better) Experiences
A picture of communication icons
54% of Employees Believe Communication Is Key
call and contact centre expo 2023 stands and speakers banner
What Not to Miss at Call & Contact Centre Expo 2023
man wearing headset happilyworking from home
8 Advantages of the Work-From-Home Contact Centre
Hand touching modern interface digital transformation and metaverse concept.
Contact Centre Predictions: Customer Service in the Metaverse
2024 with logos - whats new in 2024
2024 Is Here! What to Look Out for This Year
Interior of a bus
National Express Improves Security and Flexibility with Solution
Santa Claus hat and headset
8 Ways to Help Contact Centre Agents During the Holiday Rush
A photo of someone holding a question mark sign
Are Your Digital Workplace Tools Empowering or Distracting?
Customer Feedback concept
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Text messages in cellphone screen with abstract hologram speech bubbles
3 Ways Small Businesses Can Use SMS to Their CX Advantage
A picture of the global expansion concept
8×8 Expands Its Channel-First Programme
A group of people are on a video call
8×8 Powers One-Click Video Collaboration
Ways Technology Helps Exceed Service Level Targets on paper
7 Ways Technology Can Help Exceed Service Level Targets

Latest Reports

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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
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Download: Supervisor Workspace Datasheet
 
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